WARRANTY INFORMATION

This page explains the statutory rights and commercial warranty conditions applicable to products purchased through LumiCasa.

STATUTORY CONSUMER RIGHTS

All products sold by LumiCasa are covered by the mandatory consumer protection rights applicable under Croatian and European Union law.

The seller is responsible for any lack of conformity that exists when the product is delivered and becomes apparent within two years from delivery, subject to applicable law.

A product may lack conformity if it:

  • does not match its description, specifications or agreed characteristics
  • is not suitable for its normal intended purpose
  • does not have the quality, durability or functionality reasonably expected from such a product
  • is delivered in the wrong model, colour, quantity or variant
  • is missing required parts or instructions
  • stops functioning because of a manufacturing or material defect

Where a product does not conform to the sales contract, the consumer may be entitled to repair or replacement without charge.

Where repair or replacement is impossible, disproportionate, not completed within a reasonable time or does not resolve the issue, the consumer may be entitled to an appropriate price reduction or termination of the contract and a refund, subject to applicable law.

These statutory rights apply regardless of whether a separate commercial or manufacturer’s warranty is offered.

COMMERCIAL AND MANUFACTURER WARRANTIES

Some products may include an additional commercial warranty provided by the manufacturer, distributor or another named warranty provider.

Where a commercial warranty applies, the relevant product page or accompanying warranty documentation will state, where available:

  • the warranty provider
  • the warranty duration
  • the warranty contact
  • any product-specific conditions
  • the geographical scope of the warranty

A commercial warranty is additional to the consumer’s statutory rights. It does not replace, restrict or reduce the consumer’s rights against LumiCasa as the seller.

The duration and conditions of commercial warranties may differ between brands and products.

WARRANTY PERIOD

Statutory rights generally apply for two years from the date the product is delivered to the consumer.

Any additional commercial warranty begins and continues according to the conditions stated by the relevant warranty provider.

A longer or shorter commercial warranty period does not change the duration of mandatory statutory rights.

MAKING A WARRANTY OR CONFORMITY CLAIM

To report a defective or non-conforming product, contact:

info@lumicasa.eu

Please include:

  • your order number
  • the product name or SKU
  • a clear description of the issue
  • when the issue first appeared
  • photographs or videos showing the problem, where reasonably possible
  • photographs of the product label, packaging or electrical connection where relevant

Do not return a product before receiving return instructions from LumiCasa.

We may request additional information reasonably necessary to assess the issue, identify the product or determine the appropriate remedy.

We will respond to a written complaint within 15 days from the date it is received, in accordance with applicable Croatian consumer protection law.

ASSESSMENT AND REMEDIES

After receiving the required information, LumiCasa may:

  • provide troubleshooting or installation checks
  • request additional photographs, videos or technical information
  • arrange inspection of the product
  • provide return instructions
  • coordinate the claim with the manufacturer, distributor or warranty provider
  • arrange repair or replacement
  • offer another remedy available under applicable law

Where the claim concerns a product that does not conform to the sales contract, the consumer will not be charged for the necessary remedy as required by law.

INSTALLATION AND USE

Lighting products must be installed and used in accordance with:

  • the manufacturer’s instructions
  • the stated voltage and technical specifications
  • applicable electrical and safety regulations
  • the product’s intended purpose and installation environment

Where professional electrical installation is required, installation should be performed by a suitably qualified person.

Incorrect installation does not remove statutory rights where the lack of conformity is unrelated to the installation or where incorrect installation resulted from defective instructions supplied with the product.

COMMERCIAL WARRANTY EXCLUSIONS

Subject to the specific terms issued by the relevant commercial warranty provider, a commercial warranty may not cover damage caused by:

  • incorrect or unsafe installation
  • installation contrary to the manufacturer’s instructions
  • use with an incorrect voltage, driver, dimmer or incompatible accessory
  • misuse, neglect or accidental damage
  • unauthorised modification or repair
  • exposure to moisture, dust or outdoor conditions beyond the product’s stated IP rating
  • external electrical faults, power surges or unstable power supply
  • normal wear and tear
  • cosmetic changes that do not affect normal product operation
  • replaceable light bulbs or other consumable components, unless expressly covered

These commercial warranty exclusions do not apply where they would unlawfully restrict the consumer’s mandatory statutory rights.

TRANSPORT DAMAGE

If a product arrives visibly damaged, we recommend contacting us as soon as reasonably possible, ideally within 48 hours of delivery.

Please retain the packaging and provide photographs of:

  • the damaged product
  • the internal packaging
  • the external packaging
  • the shipping label

Reporting transport damage within 48 hours helps us investigate the matter promptly but does not limit or remove any statutory rights.

RETURNS AND CHANGE OF MIND

Warranty and conformity claims relate to defective or non-conforming products.

Returns made because the customer has changed their mind are handled separately under our Refund Policy.

Please refer to the Refund Policy for information about the 15-day return period, return procedure, return destinations and return shipping costs.

CONTACT

For warranty claims, defective products or questions about statutory consumer rights, please contact:

MODRO, vl. Filip Tolić
Trading name: LumiCasa
Registered address: Ulica Ante Starčevića 34, 21264 Donji Proložac, Croatia
Email: info@lumicasa.eu
Telephone: +385 91 955 9808
Website: www.lumicasa.eu