FAQ

LumiCasa is a European-based lighting store offering a curated selection of modern lamps and smart lighting solutions designed to bring warmth and style into your home.

All orders are shipped from our European warehouse network to ensure fast and reliable delivery with no customs or import fees within the EU.

Currently, we ship across all EU countries. For other regions, please contact us at info@lumicasa.eu for custom options.

We process orders within 1-2 business days. Shipping takes a further 3-8 business days, so the estimated total delivery time is 4-10 business days. If a product has a different delivery time, this will be states on its product page.

Once your order is shipped, you’ll receive a confirmation email with a tracking number and link to track your package in real time.

Please contact us within 12 hours at info@lumicasa.eu with the correct details. Once the parcel is shipped, we can’t modify the address.

Yes, you can return any unused product within 15 days of delivery. The item must be in its original packaging and condition.

To request a return, email info@lumicasa.eu with your order number. We will provide return instructions and the return adress in country of warehouse. For change-of-mind returns, return shipping is paid by the customer. We cover return shipping for shipping-damaged or incorrect items.

We issue refunds to the original payment method within 14 calendar days after receiving and checking the return, subject to applicable statutory refund deadlines. Your bank or payment provider may take additional time to show the refund in your account.

Commercial warranty periods vary by product and manufacturer. Please check the product page for the applicable warranty period. Commercial warranties do not affect your statutory rights. To report adefecct, contact info@lumicasa.eu with your order number and a description of the issue.

Yes — if you’re interested in wholesale or interior design partnerships, reach out at info@lumicasa.eu.

We accept major credit and debit cards, including Visa, Mastercard, Maestro and American Express, as well as PayPal, Apple Pay, Google Pay, Shop Pay, Klarna and selected local payment methods. Available options are displayed at checkout and may vary depending on your country.

Absolutely. Our checkout is secured with SSL encryption, and we never store your payment details.