FAQ

LumiCasa is a European-based lighting store offering a curated selection of modern lamps and smart lighting solutions designed to bring warmth and style into your home.

All orders are shipped from our European warehouse network to ensure fast and reliable delivery with no customs or import fees within the EU.

Currently, we ship across all EU countries. For other regions, please contact us at info@lumicasa.eu for custom options.

Most orders are processed within 24–48 hours and delivered within 3–7 business days across the EU, depending on your location.

Once your order is shipped, you’ll receive a confirmation email with a tracking number and link to track your package in real time.

Please contact us within 12 hours at info@lumicasa.eu with the correct details. Once the parcel is shipped, we can’t modify the address.

Yes, you can return any unused product within 30 days of delivery. The item must be in its original packaging and condition.

Email us at info@lumicasa.eu with your order number and reason for return. We’ll send you a return label and instructions.

Refunds are processed within 3–5 business days after the returned product is received and inspected.

Yes, all LumiCasa products come with a 1-year warranty covering manufacturing defects.

Yes — if you’re interested in wholesale or interior design partnerships, reach out at info@lumicasa.eu.

We accept Visa, Mastercard, PayPal, Apple Pay, and Klarna (Buy Now, Pay Later).

Absolutely. Our checkout is secured with SSL encryption, and we never store your payment details.