Privacy policy

At LumiCasa, your privacy and data protection are important to us.
This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the EU General Data Protection Regulation (GDPR).

 

1. Information We Collect

We may collect the following personal information when you:

  • place an order on our website
  • subscribe to our newsletter
  • contact our customer support

This may include your name, email address, phone number, billing and shipping address, and order details.

 

2. Legal Basis for Processing

We process your personal data based on:

  • the performance of a contract (order fulfillment)
  • your consent (marketing communications)
  • our legitimate business interests (customer support and website improvement)

 

3. How We Use Your Information

Your personal data is used to:

  • process and deliver your orders
  • provide customer support
  • communicate important order-related information
  • send marketing communications (only if you have given consent)
  • improve our website, products, and user experience

 

4. Data Sharing & Third Parties

Your data is only shared with trusted service providers necessary to operate our store, such as:

  • payment processors (e.g. Stripe, PayPal, Shopify Payments)
  • shipping and logistics partners
  • analytics and marketing services (e.g. Google Analytics)

We do not sell or rent your personal data to third parties.

 

5. Data Retention

We retain your personal data only for as long as necessary to:

  • fulfill contractual obligations
  • comply with legal requirements
  • resolve disputes

After this period, your data is securely deleted or anonymized.

 

6. Data Security

We use industry-standard security measures, including SSL encryption and secure payment gateways, to protect your personal data.
LumiCasa does not store or have access to your full payment information.

 

7. Cookies

Our website uses cookies to ensure proper functionality, improve navigation, personalize content, and analyze website traffic.
You can manage or disable cookies through your browser settings at any time.

 

8. Your Rights Under GDPR

You have the right to:

  • access your personal data
  • request correction or deletion of your data
  • withdraw consent for marketing communications
  • object to certain types of data processing
  • file a complaint with your local data protection authority

 

9. Data Controller & Contact

Data Controller: Filip Tolić

For any privacy-related questions or requests, please contact us at:
info@lumicasa.eu
www.lumicasa.eu