Shipping policy
We currently ship to all countries within the European Union.
All LumiCasa orders are shipped from our partner warehouses located within the European Union, ensuring fast delivery and no customs fees.
Please note that delivery times are estimates and may vary slightly during peak seasons, public holidays, or due to circumstances beyond our control.
Order Processing Time
- Order cut-off time: 14:00 CET
- Processing / handling time: 1–3 business days
Orders placed after the cut-off time will be processed the next business day.
Shipping & Delivery Times
- Transit time: 4–6 business days
- Total estimated delivery time: 5–9 business days, depending on the destination
Shipping Costs
- Free shipping for orders over €60
- Standard shipping rate: €4.99 for orders under €60
Shipping costs are calculated automatically at checkout.
Courier & Delivery
Orders are delivered via reliable EU courier services such as GLS, DPD, or DHL, depending on the destination and warehouse location.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and tracking link.
Tracking details are sent via email once your order has been shipped.
You can track your order status at any time using the provided tracking link.
Missing or Delayed Items
If your order appears to be delayed, missing, or incomplete, please contact us at info@lumicasa.eu and include your order number.
Our support team will investigate the issue and assist you as quickly as possible.
Contact
If you have any questions regarding shipping or tracking, feel free to contact us at:
info@lumicasa.eu